Hungarospa Thermal Camping General Terms and Conditions (GTC)

Valid from 09.01.2026

1. Introduction

The operator of Hungarospa Thermal Camping (hereinafter referred to as the “Camping”), the Service Provider, hereby draws the attention of all its customers, guests and visitors to its website https://hungarospa.hu/thermal-camping/ (hereinafter collectively referred to as the “Guest(s)”) to the fact that if you wish to use the said website or order the Service Provider’s services, you must

a) carefully read these General Terms and Conditions (hereinafter referred to as “GTC”), and

b) the Data Protection and Privacy Policy and the Hungarospa Zrt. a short privacy notice (together, the “privacy policy”) and only continue to use the website or use the services if you agree to be bound by all of the terms and conditions of the TOS and the Privacy Policy.

Given that the current Civil Code 6:78. § 1. paragraph 1, a general contract term becomes part of the contract if its user has made it possible for the other party to know its content before the conclusion of the contract.
and, if accepted by the other party, the Service Provider declares that it draws the attention of its prospective Guests to the fact that the general terms and conditions of the contract in force at the time A link to the terms and conditions is available on all Offers sent electronically or on paper and on the website https://www.hungarospathermalcamping.hu/, and is also available on paper at the Campsite reception and will be indicated to the Guest in the case of a verbal Offer. Guest by accepting the Offer or by submitting a reservation request on the website, you declare that you have read, understood and accepted the general terms and conditions in force at the time and the data protection policy indicated above.

These general terms and conditions form an integral part of all 2. the contract for the provision of the Accommodation Service and/or the Ancillary Service related thereto as defined in Chapter 2 (hereinafter referred to as the “Service Contract”), which the Service Provider has concluded with the Guest (or the Cost Bearer) in accordance with the provisions of Section 2. for the Chapter 8 Service, in accordance with Chapter 8. in accordance with the rules in Chapter.

2. Definitions

Terms used in the GTC (and/or the Service Agreement) shall have the following meanings:
Service provider: the Hungarospa Zrt.

a) registered office: 4200 Hajdúszoboszló, Szent István Park 1-3

b) address of the service: Hungarospa Thermal Camping, 4200 Hajdúszoboszló, Böszörményi út 35/A.

c) company registration number: 09-10-000045

d) Tax number: 10605125-2-09

e) telephone number: +36 (52) 558-552

(f) e-mail: thermalcamping@hungarospa.hu

g) individually represented by Enikő Czegle-Pinczés

h) website: https://www.hungarospathermalcamping.hu/

i) Facebook contact: https://www.facebook.com/hungarospathermalcamping

Guest means the party who enters into a Service Contract with the Service Provider, who is in practice a natural person using the Service Provider’s Services and who does not fall within the definition of a Co-Resident.
Person(s) Staying with the Guest: the person(s) arriving with the Guest and staying with the Guest at the Accommodation, who uses the Accommodation Service and/or the Additional Service(s) with the Guest. Where the T&Cs refer to or refer to the Guest, the Guest shall be deemed to include the Person(s) Staying with the Guest, unless otherwise provided in the T&Cs.
Cost bearer is a natural or legal person or a company without legal personality, who or which pays the Service Provider the consideration due to the Service Provider for the use of the Service. The Guest, the person staying with the Guest or a third party may be the person responsible for the costs. Unless otherwise stated in the GTC, the term Guest shall be understood to include the Cost Bearer.
Countervalue or Price or Fee means the monetary fee payable to the Service Provider for the use of a Service, which is payable by the Guest or the Costumer.
Countervalue part is a specific part of the Countervalue.
Complementary Service: other services provided by the Service Provider to its Guests for the enjoyment of leisure time, the preservation of health, the improvement of physical well-being, which are not part of the given type of Accommodation Service, provided that the Service Provider offers or provides such services to the Guests at the time of the Service.
The scope and the Countervalue of the various types of Additional Services available to the Guests in a given period will be published by the Service Provider on the website or, upon request of the Guest(s), will be separately communicated to the Guest(s) before or during the provision of the Accommodation Service, depending on when the request for the Additional Service(s) arises, but in any case before the use of the Additional Service(s). The scope of the Additional Services varies or may vary throughout the year and the corresponding Additional Services may be requested by the Guest at the time of the establishment of the Service Contract or thereafter, including for the duration of the provision of the Accommodation Service. The scope, content, terms, conditions and Countervalue of the Additional Services shall always be part of the GTC and their definitions shall be considered annexes to the GTC.
Accommodation Service: the provision of accommodation for a non-permanent stay, including overnight stays and rest, at the Campsite, and other services directly related to the provision of such accommodation, which are not included in the Additional Services.
Room: double room in the campsite’s mobile homes.
Accommodation: a combination of camping pitches (plots) and mobile homes on the campsite.
Camping: Hungarospa Thermal Camping, in the nature at 4200 Hajdúszoboszló, Böszörményi út 35/A. which is operated by the Service Provider, Hungarospa Hajdúszoboszló Zrt.
Service: the general Accommodation Service or, if the Parties have agreed in the Service Contract to provide Additional Service(s) or the Service Provider offers such, the summary description of the Accommodation Service and the Additional Service(s).
Service Contract means the agreement between the Contracting Parties, the subject matter of which is the Service.
Contracting Parties: the parties to the Service Contract, i.e. the subjects of the Service Contract and the General Terms and Conditions, which are the Service Provider on the one hand and the Guest or the Cost Bearer on the other.
Website: the https://www.hungarospathermalcamping.hu/ portal and all its sub-sites, operated by the Service Provider.
Bank card: a substitute for cash payments that a bank can give to its customers who have an account with it. The concept of a bank card also covers credit cards and debit cards. The list of credit cards accepted by the Service Provider is available on its website and at the reception of the Camping.

3. Governing legislation

The following is a non-exclusive list of laws, whether or not specifically mentioned in the GTC and/or the Service Agreement, which govern the legal relationship between the Service Provider and the Customer:

a) the provisions of the Civil Code 2013. Act V of 2007 (hereinafter: Civil Code),

b) the 2005 Act on Trade. CLXIV. Act (hereinafter: Kertv.),

c) the general rules on the taking up and pursuit of the business of service activities of the 2009. LXXVI. Act (hereinafter referred to as the Services Act),

d) the 1997 Act on Consumer Protection. évi CLV. Act (hereinafter: Consumer Protection Act),

e) the 2008 Act on the Prohibition of Unfair Commercial Practices against Consumers. évi XLVII. Act (hereinafter: Unfair Commercial Practices Act),

f) the provisions of the 2011 Act on the Right to Informational Self-Determination and Freedom of Information. évi CXII. Act (hereinafter: Info tv.),

g) the Local Taxes Act 1990. Act C of 2006 (hereinafter referred to as the “Htv.”),

h) on the detailed conditions for the provision of accommodation services and the procedure for the issuance of accommodation operating licences, Decree 239/2009. (X.20.) Korm. (hereinafter referred to as the “Accommodation Services Decree”)

4. Scope of these GTC

1. These GTC 2026. 09 January. will be published by the Service Provider on the Website on the day of.

2. The GTC shall enter into force upon publication on the Website and the provisions of the GTC shall apply to Service Contracts entered into on or after the date of publication.

3. Unless otherwise provided, the GTC shall not apply to Service Contracts entered into prior to their publication on the Website.

4. The scope of these GTC shall cover all Service Contracts.

5. The GTC do not cover, or only partially cover, Service Contracts that expressly state that the provisions of the GTC are not, or only partially, applicable.

6. The personal scope of these GTC shall apply to the Service Provider and the Guest or Cost Bearer who concludes a Service Contract with the Service Provider.

7. All descriptions and information available to the Guest, which define the conditions and content of a given Service or Services, but which are formally separate from the GTC, shall be considered Annexes to the GTC. The scope of the GTC also covers the Annexes.

5. Establishment of the Service Contract

The Service Contract may take different forms between the Service Provider and the Guest or the Cost Bearer.
If the Service Agreement is concluded orally, it is concluded when the offer of one Party (hereinafter referred to as the Offer) is accepted orally by the other Party, including by telephone. The oral Offer must be accepted immediately, otherwise the Service Contract will not be concluded. The Service Provider will send a written confirmation of the acceptance of the oral Offer (hereinafter: Confirmation) to the Guest.
In the case of on-site reservations, the Guest automatically accepts the offer upon check-in at the Campsite, after having been informed at the Campsite reception.
If the Service Contract is concluded in writing, for example by e-mail or fax, it is concluded when

a) a Service Provider Service Contract to establish the written offer of the Service Provider is accepted in writing by the Guest, or
b) a Service Provider Service Contract to create the written Offer for the establishment of the Service Provider, and
c) Service provider a Guest by by the Guest acceptance by the Customer sends a written Confirmation to the Guest.

5. Offers, promotions and discounts published by the Service Provider on the website and available at the reception of the Campsite shall be considered as an Offer, even if they are not individual Offers made on behalf of the Guest.
6. The Service Provider shall specify other services directly related to the provision of the accommodation in its Offer or in the Annexes to the GTC in force from time to time. If there are any Additional Services that the Guest may order, the terms and conditions of such Additional Services shall be communicated to the Guest in the Offer or in the Annexes to the GTC in force at the time.

6. Minimum content of the Service Contract

The Service Contract shall, unless otherwise provided, at least include:

a) the date or duration of the Accommodation Service, i.e. the date of arrival (hereinafter referred to as the “Arrival Date”) and the date of departure (hereinafter referred to as the “Departure Date”),
b) the name of the Guest,
c) the Guest’s email address and/or home address and/or
d) your telephone number,
e) the number of Persons arriving and staying with the Guest,
f) the type of accommodation service, including the type of accommodation and the type of boarding requested, or, if more than one accommodation service is used, the number of accommodation services and, if different types of accommodation services are used, the number of accommodation services separately broken down by type of accommodation service,
g) the amount of the Consideration and the method of payment requested by the Guest,
h) an indication of whether a non-refundable payment of the Countervalue is involved,
i) in addition, if the Guest and the Cost bearer are not the same person, the name, address or registered office of the Cost bearer and, in the case of a company, the tax number of the Cost bearer, with the understanding that in this case the Service Provider will conclude the Service Contract with the Cost bearer.
j) the Additional Service(s) requested, if the Additional Service(s) were already known to the Guest before the provision of the Accommodation Service commenced.

2. If the minimum content of the Service Contract as set out above is not clearly evident from the Service Contract itself, the content of the Service Contract shall be supplemented by the Offer(s) and ultimately by these GTC in force and in effect at the time of conclusion of the Service Contract.

3. The Service Contract is for a fixed period (the period between the Arrival Date and the Departure Date, including these two days).

4. Upon the conclusion of the Service Contract

a) the Supplier undertakes to provide the Accommodation Service(s) and, if such service(s) is (are) specified in the Service Contract and these GTC, the Additional Service(s) under the Service Contract to the Guest and the Person(s) staying with the Guest in accordance with the Service Contract,
b) the Guest
i. agrees to use the Service together with the Co-Resident Alien, if any,
ii. is responsible for the conduct of the person(s) staying with him/her,
iii. to pay the Service Provider the consideration for the Services used in due time, even if the Costumer is a person other than the Service Provider, but the Costumer fails to perform within the time limit.
5. The Service Provider and the Guest are entitled to modify the content of the Service Contract at their mutual and unanimous will.

7. Termination of the Service Contract

The Service Contract shall terminate upon its contractual performance, and the Contracting Parties shall be entitled to terminate the Service Contract by mutual agreement at any time, either orally or in writing.
The Service Contract cannot be terminated by ordinary termination. Cases of extraordinary termination
The Guest is entitled to terminate the Service Agreement with immediate effect by giving notice of termination in the unforeseen event that

a) the Service Provider provides the Service to the Guest (and the Person Staying with the Guest) under the Service Contract in a manner that seriously violates the provisions of the contract and fails to ensure the contractual condition despite the Service Provider’s request,

b) the Service Provider, or any person acting for or on behalf of the Service Provider, or any other Guest, engages in any conduct vis-à-vis the Guest (and/or any other Person staying with the Guest) which is manifestly contrary to the peaceful stay and peaceful enjoyment of the Accommodation or to the requirements of human coexistence, or which is flagrant or intolerable and which the Service Provider fails to remedy despite being requested to do so,

c) the Service Provider or any person acting for or on behalf of the Service Provider or any other Guest is suffering from a contagious disease that endangers the health of the Guest (and the person staying with the Guest),

d) provided that in the case of a/ and b/, the termination with immediate effect need not be preceded by a prior notice if the conduct complained of is so serious that the Customer cannot be expected to continue the Service Contract.

4. The Service Provider shall be entitled to terminate the Contract with immediate effect by way of extraordinary termination in the unforeseen event that

a) the Guest (and/or the person staying with him/her) damages the Camping, including the Camping Sites and Mobile Homes, the furnishings, accessories, other movable or immovable property owned or possessed by the Service Provider, and/or its intended use contrary to use and use use or misuse the Equipment, or
b) the Guest (and/or any other person staying with the Guest) does not comply with the safety rules and regulations of the Service Provider, behaves in a disrespectful or rude manner with its employees, is under the influence of alcohol or drugs, or engages in threatening, abusive or other unacceptable behaviour, engages in scandalous or intolerable conduct towards other Guests or other persons on the Camping which is contrary to the requirements of peaceful stay and relaxation or human coexistence and does not cease when requested to do so,
c) the Guest commits a criminal offence,
d) the Guest (and/or any other person staying with the Guest) suffers from a communicable disease which endangers the health of other Guests and/or other persons staying with the Guest or of personnel acting in the interest of or for the benefit of the Service Provider,
e) provided that in the case of subsections a./ – d./, termination with immediate effect need not be preceded by a prior notice if the conduct complained of is so serious that the Service Provider cannot be expected to maintain the Contract.

5. In the event of any of the above-mentioned cases of extraordinary termination, the Guest’s obligation to pay the Countervalue shall be suspended simultaneously with the extraordinary termination.

6. If the Service Contract is terminated by the Customer by way of extraordinary termination for one of the reasons specified above, the Customer shall pay the Service Provider the Countervalue of the Services already used. In this case, the Guest is not obliged to pay the Countervalue of the Services not yet used. If the Guest has already paid for the Services not yet used (e.g. by prepayment), the amount will be refunded to the Guest in the same way as the payment was made.

7. If the Service Contract is terminated by the Service Provider by way of extraordinary termination for reasons attributable to the Guest, the Service Provider may claim the full amount of the Countervalue under the Service Contract, but may waive this right in whole or in part at its discretion.

8. This provision does not affect the obligation of the Service Provider or the Customer to pay compensation under the law.

9. The Service Contract shall terminate upon the death of the Guest.

10. If the Service Contract between the Parties is not fulfilled for “force majeure” reasons, the contract shall be terminated.

11.Force majeure is a cause or circumstance (e.g. war, fire, flood, adverse weather conditions, power failure, strike) over which neither Party has control, and therefore either Party is relieved of its obligations under the Service Agreement for as long as such cause or circumstance exists. The Service Provider and the Guest (Cost Bearer) agree to use their best efforts to minimize the possibility of these causes and circumstances occurring and to remedy any damage or delay caused thereby as soon as possible.

8. Relationship between the Service Contract and the GTC

By entering into the Service Agreement, the provisions of the GTC shall also apply and bind the Contracting Parties.
The current GTCC fills in the content of the Service Contract, if necessary, and interprets, explains, supplements and expands the provisions of the Service Contract.
The GTC and the Service Contract together contain all the declarations of the Contracting Parties, i.e. the Service Provider and the Guest (or the Cost Bearer), unless the Contracting Parties conclude an additional agreement in connection with the Service Contract.
In the event that the Parties mutually agree to deviate from the applicable GTC in the Service Contract or other agreement , the Parties shall be deemed to be bound by the Service Contract or other agreement.

9. General provisions on the legal relationship and other matters arising under the Service Contract

As stated above, the current GTCs explain, detail and contain the general terms and conditions of the legal relationship between the Service Provider and the Guest (or the Costumer) entering into a contractual relationship with the Service Provider.
Specific, individual terms and conditions do not form part of these GTC, but do not preclude the conclusion of separate agreements, such as other contracts, with the Guest.
The GTC also do not exclude the possibility for the Service Provider to conclude contracts with travel agents, tour operators or other third parties, with content and conditions appropriate to the type of transaction.
Accordingly, in the event of a request for the provision of a group accommodation service, the Service Provider is entitled to make the conclusion of the Service Contract subject to conditions other than those set out in these GTC.
The Service Provider shall provide the Service in accordance with the Service Contract and the GTC, at a level of quality appropriate to the classification of the Campsite, in accordance with the applicable legal requirements and to the highest professional standard expected of the Service Provider.
The Service Provider may provide different types of Accommodation Services at the same time.
Additional Services are not part of the Accommodation Service, and therefore cannot be requested by the Guest as part of the specific type of Accommodation Service. Accordingly, the fact that a service is directly related to a particular type of Accommodation Service and therefore constitutes part of it does not necessarily mean that the same service is part of another type of Accommodation Service, and therefore, in the latter case, the Guest can only use it as a Supplementary Service (including its Value) under the terms and conditions set out in the agreement with the Service Provider.
The Service Provider shall provide the Guest with information on the provision of the various types of Services available during the given period, with the exact content of the information provided, orally or in writing, prior to the provision of the Service.
If the Service Provider offers and organises programmes as a separate Service, the Service Provider will only offer the programmes if a minimum number of Guests apply for them, and the Service Provider will draw attention to this when advertising the Additional Service.

10. Rights and obligations of the Parties – Rights and obligations of the Contracting Party

The current GTC, the Service Contract, the regulations and policies in force at the Service Provider and the applicable legislation define the rights and obligations of the Contracting Parties. Therefore, the following list is not intended to be taxative, but only illustrative, specifically highlighted and named.
Under the Service Contract, the Guest (and the person staying with him/her) is entitled to the proper use of the accommodation ordered and of the facilities of the Camping, which are included in the normal scope of services and are not subject to special conditions.
The Guest may complain about the performance of the services provided by the Service Provider during the stay at the Campsite. The Guest’s right to complain ceases after his departure from the Campsite.
The Guest (Cost Bearer) is obliged to.

a) to pay for the Services ordered and used in the Service Contract by the date and in the manner specified in the Service Contract.
b) also to pay the full amount of the consideration for the Services specified in the Service Contract, even if they have not been used or have been used only partially, if the conditions set out in the GTC in force at the time have been met (see also: cancellation conditions, no show).
c) to pay to the Service Provider or a third party any special charges or damages suffered by the Service Provider or a third party in connection with an event or occurrence not specified in the Service Contract but which is related to the Service Provider’s or a third party’s use of the Service or conduct or caused by or in connection with the Service Provider or a third party (see also, for example, the illness or death of a Guest and Chapter 18, point 10).

5. The Guest must ensure that any child under the age of 14 under his/her responsibility is only under the supervision of an adult in any part of the Campsite, including the Accommodation and common areas.
6. The Guest shall comply with the provisions of the Service Contract and the GTC in force at the time, the provisions of the various house rules in force at the Service Provider and the applicable legislation.
7. Guests are obliged to refrain from any act that is obviously contrary to the peaceful stay and rest in the campsite or to the requirements of human coexistence, scandalous or intolerable behaviour or criminal offence.

11. Rights and obligations of the parties – rights and obligations of the Service Provider

The Service Provider shall be entitled to the Countervalue of the ordered or used Service, unless otherwise provided for in the Service Contract or the applicable GTC.
The Service Provider is entitled to a lien on the Guest’s belongings that the Guest has brought with him/her to the Campsite to secure his/her claim arising from the Service and the related Countervalue.
The Service Provider is entitled to order the Guest (and any other person staying with the Guest) to take police or other action if necessary.
The Service Provider shall comply with the provisions of the Service Contract and the GTC in force at the time, as well as other internal rules and regulations , and shall represent and promote the interests and rights of the Guest to the fullest extent possible.
The Service Provider shall take all measures necessary for the uninterrupted provision of the Service.
The Service Provider is obliged to repay the Countervalue or part of the Countervalue if the conditions set out in the GTC in force at the time have been met (see e.g.: Cancellation conditions).

12. Placement guarantee

If the Service Provider is unable to provide the Services provided for in the Service Contract due to its own fault (e.g. overloading, temporary operational problems, etc.), it shall immediately arrange accommodation for the Guest.
The Service Provider shall:

a) to provide/offer the Services included in the Service Contract, at the price confirmed therein, for the period specified therein or until the impediment ceases, in another accommodation of the same or higher category. The substitute accommodation the provision of all additional costs of the accommodation shall be borne by the Service Provider.
b) provide the Guest with a free telephone call to inform him/her of any change of accommodation
c) provide the Guest with a free transfer to and from the offered alternative accommodation.

3. If the Service Provider fully complies with these obligations and the Guest accepts the substitute accommodation offered to him/her, the Contracting Party may not claim any subsequent compensation.

13. Cancellation conditions for mobile homes

Unless the Service Provider has specified other conditions or the Contracting Parties have specified other conditions in the Service Contract, the Service may be cancelled without penalty up to 10. beyond the first day is possible. In this case, the amount of the gross amount paid in advance less 5% handling fee will be refunded to the Guest (Cost Bearer) and will be reimbursed by the Service Provider in the same way as the amount was received.
If the Service Provider has not set any other conditions or the Contracting Parties have not set any other conditions in the Service Contract, and the Guest cancels the Service within 10 days prior to the date of arrival, the Service Provider is entitled to charge the full amount of the Countervalue paid by the Guest as an advance as a penalty.
If the Guest has ordered the Service by paying a non-refundable Countervalue, the Guest will not receive a refund of the Countervalue paid even if the Service is cancelled.

14. Occupying the Rooms and leaving

1. The Guest and the Person(s) staying with the Guest may book and leave the Accommodation corresponding to the Service as follows:

Kempinghelyek

Pre- and post-season:

– arrival: between 7:00 – 22:00

– check-out and bill payment: until 18:00

High season (July – August):

– arrival: between 7:00 – 22:00

– check-out and bill payment: until 12:00

Mobile homes

– arrival: from 14.00

– check-out and bill payment: until 10:00

2. If the Guest (and any other Person(s) staying with him/her) wishes to use the Accommodation corresponding to the Service beyond the official departure time on the day of departure, the Service Provider may claim the amount of the Counter-Value, which is set out on the Website and at the reception desk and is considered an annex to the GTC.

3. A maximum of 4+1 persons per mobile home.

4. If the Guest leaves the Accommodation permanently before the end of the specified period (the Check-Out Date), the Service Provider is entitled to 100% of the Counter Value of the Services ordered.

5. The Service Provider has the right to resell the Accommodation that has become vacant before the expiry date, i.e. the Check-Out Date.

15. Extension

1. Extension means an increase of the Service Contract by at least 1 night.

2. In all cases, the extension of the use of the Service initiated by the Guest requires the prior consent of the Service Provider. In the case of renewal, the Service Provider may request reimbursement of the Service fee already paid.

3. The Service Provider has no obligation to fulfil the extension request. The Supplier will make the extension conditional on the Campsite being full. If the Service Provider accepts the extension request, the Service Provider may request the extension of 15.2. in addition to point (a), to conclude a new Service Contract for the period of the extension

4. The Accommodation and the Service(s) to be extended are subject to the Prices in force on the original Check-Out Date, without discounts. The Service Provider may derogate from this rule for the benefit of the Guest on reasonable grounds.

5. The Guest shall notify the reception of the Campsite of the extension of the use of the Service by 12:00 noon on the day before the departure at the latest.

16. Non-use of service for mobile homes – noshow

1. In the case of a Guest who has not arrived without prior notice, if the Guest has provided the Service as provided for in the Service Contract, the amount of the Counter-Value for the total Service ordered, as stated in the Offer accepted and confirmed by the Guest, will be charged.

2. In this case, the Guest (Costumer) is obliged to pay the unpaid part of the Countervalue to the Service Provider.

3. If the Guest (Costumer) has guaranteed the reservation with credit card details (including credit card details), the Service Provider is entitled to debit the account of the credit card up to the total amount of the Countervalue.

4. If the Guest has ordered the Service by paying a non-refundable Countervalue, the Guest shall not be refunded the Countervalue paid in case of non-appearance, i.e. in case of non-use of the Service, and the Service Provider shall not refund the Countervalue paid.

5. The Service Provider may set different terms and conditions from those set out above in an individual Service Contract when ordering its Offers subject to special conditions, in the case of group travel or events.

17. Illness or death of a guest

1. If during the period of use of the Service, the Guest (and/or the Joint Guest) falls ill and is unable to act in his/her own interest, the Service Provider will offer medical assistance.

2. In the event of the illness/death of the Guest, the Service Provider may claim compensation from the sick/deceased Guest’s relatives, heirs or the Costumer for any medical and procedural costs and any damage caused to the accommodation or the campsite, the equipment and the removal of the body.

3. The Service Provider shall claim the Countervalue of the Services used by the deceased Guest prior to the death.

18. Counter-value for the Service and payment thereof to the Service Provider

The Guest or the Costumer shall pay the Service Consideration

a) by advance bank transfer, and
b) cash on the spot, or
c) on the spot by credit card, or
d) by advance SZÉP card transfer, or
e) on the spot by SZÉP card, or
f) shall be settled by combining them.

2. The types of credit cards accepted by the Service Provider will be published by the Service Provider on the Website and at the reception desk of the Camping.

3. The Guest shall be entitled to pay the Countervalue or a part of the Countervalue to the Service Provider in Euros, provided that in this case the exchange rate published at the reception of the Camping on the day of payment and unilaterally determined by the Service Provider shall prevail for the conversion of the Countervalue expressed in Hungarian Forints into Euros.

4. The Service Provider shall differentiate the Countervalue (i.e. the Countervalue of the Accommodation Service and the Ancillary Service) resulting from the Service Contract according to age, as follows:

a) between the age of 0 and 4 years, the person concerned is not obliged to pay under the Service Contract.
b) If the Services of the Service Provider are used by a minor aged between 4 years and 14 years who is staying at the Campsite with the Guest, the relevant Service Contract shall provide for a discounted rate from the respective basic fee, corresponding to the age of the minor, as stated on the Website and at the reception desk of the Campsite.
c) The Service Provider may deviate from the discounts set out in points a-b) in the Offers available on the Website.

5. The Countervalue consists of three parts:
a) Accommodation Service Value
b) Value of additional service
c) Amount of taxes (VAT and tourist tax)

6. The Service Provider guarantees the use of the Service

a) 30% advance payment, which may be made by prepayment or by providing credit card details and by direct debit of 50% of the Countervalue of the Services ordered and confirmed by the Service Provider, or
b) in the case of a special (package) offer, so-called non-refundable order, the total amount of the Countervalue of all Services specified in the Offer accepted and confirmed by the Guest or in the Confirmation will be charged at the time of the order, which cannot be refunded to the Guest (Cost Bearer).
c) The Service Provider – in addition to the above – makes the use of the Service subject to the following condition: the Guest shall, simultaneously with the registration, pay the full amount of the Countervalue according to the Confirmation to the Service Provider in accordance with the terms and conditions set out in 18.1. by one of the methods set out in the campsite’s Rules, prior to check-out from the campsite. In practice, this means paying the remaining 70% of the total price before leaving the accommodation.

7. The Service Provider shall specify in the Offer the Countervalue for the Service and the statutory tax rates applicable at the time of the Offer.

8. The Contracting Parties are bound by the Countervalue(s) set out in the Offer accepted and confirmed by the Guest and may not unilaterally change the Countervalue of the Service.

9. The Service Provider shall also specifically mention below, by way of example, Additional Services in view of the fact that they differ from the usual contractual practice and may be used for an additional fee.

a) Extra cleaning service in case of non-designated use of the Mobile Home
i. In the event that the Guest(s) or the Co-residing Person(s) smoke/smoke in the non-smoking Mobile Homes, keep pets or perform any activity in the Mobile Home that is not compatible with the Accommodation Service or the Additional Service, which significantly exceeds the usual level of room cleaning, the Service Provider is entitled to charge a separate fee. The inventory sheet for mobile homes includes the charges payable in the event of damage caused by the improper use of the tools and equipment.
ii. The current charges for the Extra Cleaning Service are available on the Website and at the reception of the Camping and are considered as an annex to the current GTC.
iii. The Service Provider is entitled to a compensation fee for damages resulting from the improper use of the camping sites (plots and their natural environment), as well as the service and other premises of the camping, with a minimum fee of. 30.000 HUF.
b) Excess use
i. In the event that the Guest (and the Person(s) staying with the Guest) does not leave the Accommodation within the time limit, the Service Provider shall be entitled to charge the Guest for the additional use of the Accommodation (hereinafter referred to as the “Additional Use Fee”), the amount of which shall be published by the Service Provider on the Website and available at the reception desk and shall be considered an annex to the current GTC.
ii. The Guest shall pay the Service Provider the Excess Usage Fee, if any, as part of the Countervalue.
c) Parking
i. Parking is available for the Guest (and the Co-hosting Person(s)) in or in front of the Accommodation. If this is not sufficient, the parking spaces in front of the reception can be used.
10. Current Countervalues, prices, discounts, promotions, package offers and other Offers are published on the website https://www.hungarospathermalcamping.hu/ and at the Campsite reception.

11. The Service Provider may change the advertised Prices without prior notice, but the change shall not affect the fees stated in the Offer, Confirmation, Service Contract.

12. The current Accommodation Rates are displayed at the reception of the Camping.

13. The prices of the Additional Services are available at the place of use of the respective Service, on the website and at the reception of the Campsite.

14. The then-current Prices for the Services shall be deemed to be an integral part of the then-current GTC and shall be read in conjunction with the GTC.

15. The Service Provider shall issue invoice(s) for the Countervalue due to it in accordance with the provisions of the applicable legislation.

19. Complaints handling

1. The Guest or the person(s) staying with him/her (hereinafter referred to as the Complainant) may communicate any complaint (hereinafter referred to as the Complaint) to the Service Provider at the reception of the Camping no later than on the Check-out Date, either orally or in writing, in the Complaint Book, regarding the conduct, activity or omission of the Service Provider or of any person acting in the interest or for the benefit of the Service Provider, the quality or failure to provide a given Service, or the quality of the Accommodation, the objects of the Accommodation and the quality of the Camping (hereinafter referred to as the Complaint), which arises during the period of the Accommodation Service.
2. The Service Provider shall investigate the complaint and respond within 30 days.

20. Liability for damages

1. The Service Provider shall be liable for any damage caused to the Guest by the fault of the Service Provider’s employees or person(s) acting on the Service Provider’s behalf within the Campsite.

2. The Service Provider’s liability does not extend to damage occurring outside the scope of the Service Provider’s Employees and Guests.
are due to a cause beyond the Guest’s reasonable control or are caused by the Guest.

3. The Service Provider is liable for the damage caused by the loss, destruction or damage of the Guest’s belongings only if the Guest has placed the damaged belongings in the central safe of the Camping.

4. The Service Provider’s liability is excluded if the Service Provider proves that the damage to such an object placed in the central safe was caused by an unavoidable cause beyond the control of the employees and other Guests of the Campsite or by the Guest himself.

5. The Service Provider is entitled to designate rooms in the Campsite where the Guest (and/or the person staying with the Guest) is not allowed to enter, for which the Service Provider shall not be liable for any damage, which shall be deemed to be caused by the Guest (and/or the person staying with the Guest).

6. The Service Provider shall be liable for any damage resulting from any deficiencies of the Camping, provided that it is not to be assessed in addition to the breach of contract or according to the rules of damage caused by the breach of contract, if the Service Provider has violated the rules on maintenance and/or if the Service Provider has not acted in a way that can be normally expected in the given situation in order to prevent damage during maintenance. In case of doubt, the Service Provider shall be obliged to prove compliance with the rules on maintenance and that the Service Provider acted as it would normally be expected in the given situation in order to prevent damage. The liability of the Service Provider for damages other than breach of contract or damages caused by breach of contract is governed by the Civil Code. rules apply.

7. is defined in Act V of 2006.

8. The Guest must report any damage suffered by him/her to the Service Provider immediately upon discovery and must provide the Camping with all the necessary information required to clarify the circumstances of the damage and, if necessary, to record the police report/police procedure.

9. The Guest shall be liable for any damage caused by the Guest and/or the person staying with the Guest to the Service Provider or any other third party, regardless of whether the injured party has the right to claim compensation for the damage directly from the Service Provider.

10.In the event that it is discovered after the Guest’s final departure that the Guest has undoubtedly caused material damage to the Service Provider or to another Guest or to a third person, the Service Provider shall be entitled to claim the amount of the damage from the Guest, even if it is charged to the credit card. In such a case, the Service Provider shall keep the evidence beyond reasonable doubt in its original state for 3 years and make it available to the competent authority if necessary.

11.In the event that, after the Guest’s final departure, it is suspected that the Guest has caused material damage to the Service Provider or other Guests or third parties, the Service Provider shall initiate police proceedings against the Guest in order to clarify the facts and shall hand over all evidence in its possession to the competent authority.

12. The Service Provider shall be entitled to determine the extent of the damage to property caused by the Guest and/or the Person Staying with the Guest. If the Guest and/or the person staying at the Campsite disputes the extent of the damage caused by him/her, he/she may appeal to the employee’s superior who determined the amount of the damage. If the Guest and/or the Co-Hosting Person still does not accept the amount of the damage assessed, he/she may take legal action in accordance with the legislation in force.

13.If either of the Contracting Parties communicates data to the other Party on digital media or via the Internet, it shall ensure the security, safety and virus-free nature of the data by means of appropriate virus protection. If either Party fails to comply with this obligation and as a result damages any computer or system of the other Party, the Party in breach shall be liable for all damages.

21. Data management

Data processing is governed by the provisions of the Privacy and Data Security Policy in force at the Service Provider at any given time, which is formally separate from the GTC.

22. Confidentiality

The Service Provider declares that all information and data that it has obtained in relation to the Guest and/or the Persons staying with the Guest will be treated as confidential and will remain confidential for 10 years from the date of its disclosure. The data is otherwise protected in accordance with the provisions of the Privacy and Data Protection Policy.

23. Other provisions

1.If these GTCs confer a right or an obligation on the Service Provider, the holder, exerciser or performer of the obligation shall be, first and foremost, the Service Provider’s employee holding at least a middle management position, the Campsite Manager by way of example, and only secondly the Service Provider’s Managing Director.

2. An employee holding such a position is obliged to investigate the circumstances of the case in detail and to exercise his/her rights and obligations on that basis.

3. If the Guest or the Co-Hosting Person disagrees with the decision of the said employee, he/she may submit a complaint to the employee’s superior, unless the GTC in force at the time provide for special rules on the settlement of the complaint.

4. If the Service Contract is concluded with the Service Provider by persons using the Service as Guests together on the eligible side, these Guests are considered to be jointly and severally liable with respect to the concluded Contract.

5. Should any provision of the Service Agreement and/or the GTCs, which form an integral part of it, be invalid in whole or in part, this shall not affect the validity of the remaining provisions. By way of interpretation or addition, a regulation must be found which, with the invalid provision
the economic objective pursued is achieved within the limits allowed by law.

6. The provisions of the Service Contract and the GTC, and the annexes thereto, regardless of where they are placed or communicated, shall be considered and applied by the Contracting Parties as part of the agreement of the Contracting Parties and in accordance with their actual content.

7. The Service Provider shall be entitled to unilaterally modify at any time the information, promotions, package offers, offers and discounts for the provision of various types of Accommodation Services and/or Additional Services, as well as the relevant policy(ies), by unilaterally amending the GTC, provided that such amendments shall not affect the content of the Service Contracts already concluded.

8. The Service Provider reserves the right to change these GTC due to the harmonisation of the present GTC with the legal background and other internal regulations that may be amended in the meantime.

9. The current version of the GTC is available on the website https://www.hungarospathermalcamping.hu/ and is also available in paper form at the reception of the Camping.

10. The GTC and any amendments thereto shall enter into force upon publication.

11.The Parties shall act in the course of their activities within the scope of the Service Contract and the GTC, with due regard for the rights and interests of the other Party, without hindering or impeding the other Party’s operations, and shall make every effort to resolve any disputes arising in connection with the Service Contract by amicable means.

12.With regard to matters not regulated herein, the Hungarian laws and regulations in force at the time and the provisions of the Civil Code shall apply to the activities of the Service Provider without any special stipulation.

Date: 2026.01.09.

Enikő Czegle-Pinczés

CEO

Hungarospa Hajdúszoboszló Zrt